Shipping policy

At TORO, we aim to deliver your footwear quickly, safely, and reliably right to your doorstep.

Processing Time
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.

Delivery Time
Estimated delivery time is usually 3–7 working days, depending on your location. Delays may occur due to weather conditions, courier issues, or peak seasons.

Shipping Charges
Shipping charges (if applicable) will be clearly shown at checkout before you complete your order. We may also offer free shipping on selected products or promotions.

Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status.

Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team immediately. We will work with the courier service to resolve the issue as quickly as possible.

Incorrect Address
TORO is not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.